A short note is enough to start.
Whether you're looking for a particular piece, weighing a trade-in, or have a question about an order in progress — drop us a few lines and we'll come back to you personally. No intake form, no application, no calendar link.
What we reply to
Questions about an order in progress, requests for a piece you can't find on the catalog, trade-in inquiries, and notes from wholesale partners who aren't ready for the full Concierge intake.
Who reads it
Every message lands on the Monarch Luxe desk in Italy. A team member — not a routing rule — reads it and writes back directly. Nothing here is passed to a third party.
When you'll hear back
Within two business days, from the same address every other Monarch Luxe reply comes from. If you haven't seen a reply by then, check your spam folder or write directly to monarch-luxe@polsia.app.
Write to us.
Name, email, and a short message. The shorter the better.
Prefer email? Reach us directly at info@monarch-luxe.com and a member of the desk will reply within two business days.
Concierge is the dedicated path for vendors.
If you source for a storefront and want to move volume through our network, the Concierge intake collects the storefront and category details our supplier team needs to review an application.
Are you a vendor wanting to join Monarch's supplier network? Submit the supplier application — your business details, brand list, and fulfillment footprint. The supplier team reads every submission personally. Already browsing the network? See the verified-supplier directory.