30-day returns, no questions on the buy. We handle the rest.
We arrange the pickup, the vendor inspects the parcel, and we issue the refund the same day the scan lands.
Need to start a return? Visit the help center or open a ticket from your account.
United States
30 days from delivery
Full refund to the original payment method. We email a prepaid return label and pick up on the next business day.
European Union
14 days from delivery
EU consumers retain a statutory right of withdrawal within 14 days of delivery. The same full-refund and prepaid-label policy applies; personalized items produced or spelled-in under your instruction remain non-returnable.
United Kingdom
14 days from delivery
Standard 14-day UK returns. Prepaid Royal Mail label or UPS collection, full refund to the original payment method.
China 中国
7 days from delivery
7-day sealed-international-orders return window. Buyer pays return shipping by default unless the piece entered white-glove tier — then retailer covers both legs.
Japan 日本
8 days from delivery
8-day returns via Japan Post or EMS Express. Pre-printed commercial invoice attached so re-import is paperwork-clean.
United Arab Emirates الإمارات
7 days from delivery
7-day returns via Aramex. Full refund in USD; customs duties paid by the buyer are not refundable per UAE import-rule footnote.
Singapore
7 days from delivery
7-day returns. Prepaid courier pickup; GST paid at intake is not refundable.
Hong Kong 香港
7 days from delivery
7-day returns. SF Express prepaid pickup; import duty waived (zero-duty market for the brief).
South Korea 한국
7 days from delivery
7-day returns. Buyer pays return shipping; courier pickup on request.
Australia
30 days from delivery
30-day returns (Australian Consumer Law parity). Prepaid DHL pickup; GST paid at intake excluded from refund.
Canada
14 days from delivery
14-day returns. Prepaid Canada Post label or UPS pickup; import duty and GST excluded from refund per CBSA remittance rules.
Five steps from open RMA to refund.
Request an RMA
Open a return from your account or the help center. We send a return merchandise authorisation number to your inbox.
Prepaid label issued
We email the prepaid label; for high-value items we arrange a courier pickup so the parcel never leaves your sight. International orders get a customs paperwork packet attached.
Vendor inspects on arrival
Adult-signature items are inspected at the door before signing; otherwise the vendor inspects on arrival at the fulfilment centre.
Refund issued
Full refund to the original payment method the same day the parcel scans in. No restocking fee, no handling deduction.
Restocked into the catalog
Only authentic, unworn stock re-enters the catalog. Anything that fails re-inspection is held for the chain-of-custody record.
Who pays return shipping.
We split the leg so cross-border buyers know up-front. White-glove tier (lifetime-order count) flips buyer-paid rows to retailer-paid.
United States
retailer paid30 days
Prepaid label + courier pickup.
European Union
retailer paid14 days
Prepaid label; statutory withdrawal window applies.
United Kingdom
retailer paid14 days
Royal Mail or UPS pickup.
China
buyer paid7 days
Default buyer pays; white-glove tier flips to retailer-paid.
Japan
buyer paid8 days
EMS Express label issued but buyer-reimbursed.
UAE
buyer paid7 days
Aramex pickup; import duties excluded from refund.
Singapore
retailer paid7 days
Prepaid DHL pickup; GST excluded from refund.
Hong Kong
retailer paid7 days
SF Express prepaid; zero-duty market.
South Korea
buyer paid7 days
Prepaid label issued; buyer covers the leg.
Australia
retailer paid30 days
Australian Consumer Law parity.
Canada
buyer paid14 days
Prepaid Canada Post or UPS; import duty excluded.
International (default)
partialvaries
Buyer covers return shipping; retailer covers handling fee + restocking.
Six things to know.
Everything else is handled by the process above. Read these once before opening a return.
Return conditions
Items must be unused, unworn, in their original packaging, with tags still attached. Worn footwear or removed tags void the return window.
COA requirement
Every return must travel with its chain-of-custody artifact. The COA is the inspection record issued by the verifier — without it, the vendor cannot reconcile the parcel to the original sale.
Personalized items
Items produced or engraved to your specification — monograms, embossed initials, custom sizing — are non-returnable once produced or spelled-in under your instruction.
White-glove tier
Orders placed under the white-glove fulfillment mode get retailer-paid return shipping regardless of destination. The buyer still handles the customs paperwork on the way back.
Cross-border duties
Import duties and taxes paid at the destination door are not refundable per the destination customs authority (US excluded). We refund the content value + outbound shipping + handling fee in USD cents.
EU consumers
Under EU consumer-rights rules you retain a right of withdrawal within 14 days of delivery. The personalized-goods carve-out above applies; everything else follows the standard full-refund and prepaid-label process.